Only after a complete and onsite verification and confirmation, the concerned Expert or Organization will be entitled to receive the online payments.
The payment or fees received from the members would be processed into the KayaWell merchant account first and after a period of 15 Days, the balance amount after every payment, cancellation or refund will be transferred to the Expert’s specified account with the statement.
Payment will be transferred only if concerned service is rendered and marked completed by the Experts with a proper prescription.
Cancellation Policy:
In any case of cancellation or decline, a proper reason should be mentioned by the expert.
Expert can cancel or decline the appointment before 24 hours of the booking time if it is not confirmed.
Expert can cancel or decline the appointment at any time before 24 hours of the booking if the appointment is booked with payment mode “Cash On Counter” and is in confirmed state.
In case of the online payment, Expert can’t cancel the confirmed booking and if for any reason expert is not able to provide the services, then there would be a penalty of the amount equal to their fees.
If Expert doesn’t respond to the booking until the very end or before 8 hours, then there would be a 50% penalty of the amount of their fees.
Repeated cancellations or decline or dishonour of the confirmed bookings can cause heavy penalties and can be blacklisted from KayaWell.
